We hope you love your O Jewelry Studio pieces. If you change your mind, however, we want the return process to be straightforward.
If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days from the day you, or a person designated by you, receives the goods, without having to give a reason.
To exercise your right of withdrawal, simply contact us at:
Please clearly tell us that you wish to withdraw from your purchase and include your name and order number.
After notifying us of your decision to return an item, we will provide you with the necessary return instructions.
Unless the item is defective, damaged or incorrect, the direct cost of returning the goods is the responsibility of the customer.
We recommend using a tracked shipping service, as the customer is responsible for the return shipment until it reaches us.
You may inspect the product as you would reasonably do in a physical shop.
Returned items should be sent back complete and, where possible, with their original packaging.
You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Once your withdrawal has been accepted, we will reimburse the payments covered by the applicable right of withdrawal, including the cost of our least expensive standard delivery option where required by law.
If you selected a more expensive delivery method than our standard delivery option, the additional shipping cost is not refundable.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
For hygiene reasons, certain sealed products may not be eligible for return once their protective seal has been removed where the applicable legal requirements for the hygiene exception are met.
This exception does not affect your rights if a product is defective, damaged or not as described.
Every piece is checked before shipping. However, if you receive an incorrect, damaged or defective product, please contact us at info@ojewelrystudio.com as soon as possible and include your order number and photographs where useful.
Where applicable, your statutory consumer rights and legal guarantee remain fully unaffected.
Goods purchased from a professional seller in the EU benefit from a minimum two-year legal guarantee against lack of conformity.
Email:
Subject: Return – Order #[your order number]
We will guide you through the next steps.
