At O Jewelry Studio, every order is prepared with care and attention before beginning its journey to you.
Orders are normally prepared and dispatched within 2–5 business days, unless a different timeframe is indicated on the product page.
As many of our pieces are handmade or finished by hand, occasionally we may need a little extra time to prepare your order. If this happens, we will let you know.
We ship throughout Italy and to selected European and international destinations.
Available shipping methods, costs and estimated delivery times are displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or free shipping above a specified order value. Any applicable promotion will be clearly indicated on our website or during checkout.
After dispatch, estimated delivery times are generally:
Italy: 1–3 business days
European Union: 2–6 business days
Other destinations: delivery times vary depending on destination.
These are estimates rather than guaranteed delivery dates. Delays caused by carriers, customs procedures, weather conditions or other circumstances outside our reasonable control may occasionally occur.
When tracking is available, you will receive the tracking information by email once your order has been dispatched.
Orders delivered outside the European Union may be subject to customs duties, import taxes or local charges.
Unless otherwise indicated at checkout, these charges are the responsibility of the customer and are determined by the authorities of the destination country.
If your parcel appears to be delayed, lost or arrives damaged, please contact us at info@ojewelrystudio.com
We will do our best to help you resolve the situation as quickly as possible.
