PRIVACY POLICY

Privacy Policy

Last updated: 19 August 2026

Your privacy matters to us.

This Privacy Policy explains how personal information is collected, used and protected when you visit O Jewelry Studio, place an order, contact us or interact with our website.

We process personal data in accordance with applicable data-protection legislation, including the EU General Data Protection Regulation (GDPR).

Information We May Collect

Depending on how you use our website, we may collect information including:

  • your name
  • billing and shipping information
  • email address
  • telephone number
  • order and transaction information
  • communications with us
  • technical information such as IP address, browser and device information
  • website usage and cookie information
  • marketing preferences.

We only collect personal information that is reasonably necessary for the purposes for which it is processed, in accordance with the GDPR principle of data minimisation.

How We Use Your Information

We may process your personal information to:

  • process and fulfil your orders
  • arrange payment and delivery
  • provide customer service
  • manage returns and refunds
  • communicate important information about your order
  • comply with accounting, tax and other legal obligations
  • prevent fraud and protect our website
  • improve our website and services
  • send marketing communications where permitted by law.

Depending on the circumstances, processing may be based on the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.

Payments

Payments may be processed by third-party payment providers.

We do not normally receive or store your complete credit or debit card details. Payment information is handled by the relevant payment provider according to its own security and privacy procedures.

Service Providers

We may share information where necessary with trusted providers involved in operating our business, such as:

  • payment processors
  • shipping and logistics providers
  • website and ecommerce providers
  • hosting and IT providers
  • analytics providers
  • email and marketing platforms
  • professional advisers where necessary.

These providers may process personal information only to the extent required to provide their services and subject to applicable data-protection requirements.

Where a third party processes data on our behalf, applicable GDPR requirements regarding processors apply.

Cookies

Our website may use cookies and similar technologies necessary for the operation of the website and, subject to your choices where required, for analytics, personalisation and advertising.

Where consent is legally required, non-essential cookies will only be used according to the preferences selected through our cookie consent system.

You can change or withdraw your cookie choices through the cookie settings available on the website.

Marketing Communications

If you choose to receive news, product updates or offers from us, we may send you marketing communications.

You can unsubscribe at any time using the unsubscribe option included in our emails or by contacting:

info@ojewelrystudio.com

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable accounting, tax, contractual or other legal obligations.

International Data Transfers

Some service providers may process information outside the European Economic Area.

Where this occurs, appropriate safeguards required by applicable data-protection law will be used.

Your GDPR Rights

Depending on the circumstances, you may have the right to:

  • access your personal data
  • correct inaccurate information
  • request deletion of your information
  • restrict certain processing
  • object to certain processing
  • receive certain information in a portable format
  • withdraw consent where processing is based on consent
  • lodge a complaint with the competent Data Protection Authority.

These are among the rights provided by the GDPR.

To exercise your rights, contact:

info@ojewelrystudio.com

We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will always be published on this page.

Contact

For questions about privacy or the processing of your personal information:

info@ojewelrystudio.com